The Dubai Health Authority (DHA) has commenced a free home delivery medicine service to its patients across the emirate.

The service is called Dawaee, meaning medication, was launched by Humaid Al Qutami, director-general of DHA and chairman of the board of directors, in Dubai.

Dr. Ali Al Sayed, Director of Pharmaceutical Services at DHA said “Our inpatients who are discharged or outpatients can place the order for their medicines (on our website www.dha.gov.ae) too. Nevertheless, their documentation should be available in our electronic records. There is a section for e-services and once the order is placed, our committed Dawaee vans will deliver the shipment free of charge to the patient anywhere in Dubai.”

Patients that have a valid prescription from a DHA health facility and are Emiratis or have a valid ENAYA or SAADA health insurance program, are eligible for this service. They need to provide a preferred date of delivery, last appointment details, and customer information.

Al Qutami said: “Patient-centric care and patient convenience are a priority at the DHA. For the last few years, pharmaceutical services across the DHA has seen a shift towards smart pharmacy and smart technology. We aim to continue in that direction. Home-delivery of medications is a feature that will provide added comfort to patients, particularly those who require medicines on a regular basis to treat conditions such as diabetes and high blood pressure, the elderly and people of determination.”

Controlled medicines that are available on a strict prescription basis are not covered by this service as they require the patient to present his Emirates ID and prescription in person which is further verified by the pharmacist before dispensation.

This service which is likely to be extended across all emirates soon is considered especially helpful in the case of senior citizens, people of determination and those who are severely ill and under homecare.